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Infor introduces contactless applications for the hospitality sector

Infor Hospitality Cloud Solutions will address hotel operational needs for social distancing and contactless processes

Infor introduces contactless applications for the hospitality sector

Infor has announced a fully contactless suite of applications for the hospitality industry, specifically designed for hotels and resorts, casinos and gaming, restaurants and food services, and event sales and table reservations.

Infor Hospitality Cloud Solutions have been designed to address hotel operational needs for social distancing and contactless processes – including mobile check-in/check-out, digital keys, and the ability to order room service via one’s own device.

Dorothy Creamer, IDC senior research analyst for hospitality & travel digital transformation strategies said: “Enabling guests to use their own devices whenever possible will be paramount to instilling confidence in guests and ultimately winning consumer loyalty. This will require hotel systems to be flexible and secure enough to support a variety of these service options while ensuring both guest and business data are protected.”

Specifically, Infor Hospitality Management Solution (HMS), Infor HMS Online Check In, Infor HMS Online Check Out, and Infor POS Order Now have been added to the Infor Hospitality Cloud Solution Suite to deliver convenience, clarity, and care with every stay. New to the suite, web-based tools empower guests to manage their check-in and check-out experiences according to preference — often en route and on their phones, allowing minimal contact with hotel staff.

Accessible in real time, this tool helps hoteliers keep pace with the busy lives and schedules of the modern guest and helps deliver a tailored, seamless and contactless guest self-service check-in and check-out experience, delivering a welcoming experience every time. With Infor HMS, hoteliers have the ability to reduce social contact for staff. Payments can be completed via wallet-based payment solutions supported by credit card processing solutions for a completely touch-free experience.

In addition, Infor’s restaurant technology (Infor Point of Sale) has been enhanced with the Self- Service Order Now solution to online food ordering. Guests can order food online on their smart device in the comfort of their hotel room or in a restaurant facility without having to interact with staff keeping social-distancing norms. Lastly, Infor’s Table Reservations solutions allow establishments to book tables for diners and other resources requiring social distancing, such as gym space, bowling alleys and equipment.

“Speed is critical right now. Hotels, resorts, and gaming organizations need to move faster than ever — which is where the cloud plays an integral role. In this era of essential change, organizations need to lean on modern technology to implement new strategies and processes as quickly as possible,” said Jason Floyd, senior vice president and general manager of Infor Hospitality. “We’ve heavily invested in our Hospitality suite to ensure our customers are at the forefront of change as they welcome back guests, maintain the highest safety standards with employees, and turn high touch into high tech.”

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