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ServiceNow announces new AI and analytics capabilities to drive enterprise productivity

The Orlando release of the Now Platform from ServiceNow enables a smarter way to workflow

ServiceNow announces new AI and analytics capabilities to drive enterprise productivity

ServiceNow has introduced the Now Platform Orlando release, featuring Now Intelligence, a new set of powerful AI and analytics capabilities. With igital transformation, ServiceNow empowers enterprises with new insights that enable employees to work smarter and faster, streamline business decisions and unlock new levels of productivity.

With Now Intelligence embedded into its Now Platform, ServiceNow advances its position as a pioneer delivering practical, purpose-built AI and analytics to the enterprise. Now Intelligence enables employees to quickly and easily make decisions, solve problems, find answers and automate tasks – making their lives at work simple, easy and convenient.

The company is a strategic digital transformation partner to the world’s largest enterprises, including approximately 80% of the Fortune 500. These enterprises use the Now Platform as their “platform of platforms” to streamline work by integrating siloed, legacy systems and digitising complex workflows and processes across their organisations. Adobe, Deloitte, Equinix, Red Hat, Nutanix, UnitedLex, whyaye!, Acorio, Autotestpro and Highmetric are examples of companies using the Now Platform to power their digital transformations.

“People should be able to work the way they want to, not the way that most software today dictates they have to,” said Chirantan “CJ” Desai, Chief Product Officer, ServiceNow. “The Orlando release provides powerful new AI and analytics capabilities to help people work smarter and faster. This added intelligence will help people make better decisions via insights and recommendations, helping them predict and solve issues before they become business and customer problems. Now Intelligence built into the Now Platform is a smarter way to workflow, and that enables great experiences and greater productivity.”

With its Orlando release, ServiceNow continues to deliver consumer-grade mobile experiences across the enterprise. And with Now Intelligence, the Now Platform delivers great experiences that:

  • Help people get work done smarter and faster by automatically surfacing context-aware recommendations, predictions and insights to help teams act on the fly.
  • Deliver better self-service experiences with intelligent, “always on” virtual agents across any channel, so customers and employees can quickly get what they need and take action.
  • Better predict issues and automate actions with virtual agents fully embedded in the Now Platform. Customers and employees are now empowered to initiate workflows with dynamic conversations that deliver results by automating requests for quick resolutions anytime, anywhere.
  • Enable better business decisions by driving transparency and alignment at all levels of the organisation and providing teams and process owners with valuable insight into real-time patterns and trends so they can make more informed decisions and quickly identify areas for improvement.

The Orlando release of the Now Platform delivers analytics, intelligence and mobility solutions enhancements across ServiceNow’s IT, Employee and Customer workflows.

Also, ServiceNow is extending the Now Platform to manage DevOps pipelines, connecting developers within IT operations with new insights and automating the manual and time-consuming change approval process. This will enable customers to release features developed off-platform more rapidly while retaining safety. ServiceNow  DevOps, which was initially available through the ServiceNow Store, is now available as part of the Orlando release.

ServiceNow’s Now Platform Orlando release is generally available now. The ServiceNow Now Agent, Now Mobile and Onboarding apps are available to download on the Apple iOS store and Google Play store.

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