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Avaya, Microsoft join forces for cloud contact centre services

Avaya expands platform with Microsoft Cloud.

Avaya, Microsoft join forces for cloud contact centre services

Avaya and microsoft announced the new Contact Centre as a Service platform, Avaya IX-CC that will be hosted in Microsoft’s cloud data centres in UAE. The service will launch in H1 2020 with voice capabilities, followed by omnichannel features later in the year. The two companies are currently working to integrate Avaya IX-CC platform with Azure.

Ahmed Helmy, International CTO Avaya said: “Our partnership with Microsoft allows us to expand our feature-rich applications on a cloud-based microservices architecture and platform – giving our customers the flexibility in deployment they have come to expect from our brand. They will also have the welcome assurance and flexibility to run their workloads across multiple clouds.”

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