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LG makes connecting to smart home appliances easier with new voice capable app

Voice recognition in new ThinQ app gives users added functionality to control and monitor LG products

LG, LG Electronics, Consumer products, Voice assistant

LG is bringing voice recognition to customers via its ThinQ (formerly SmartThinQ) mobile app, giving users maximum convenience to connect to their LG ThinQ appliances.

The first mobile application for smart home appliance management to support English leverages the Google Assistant’s voice recognition technology to manage all Wi-Fi enabled LG appliances including washing machines, dryers, refrigerators, ovens, dishwashers, vacuum cleaners, air conditioners, air purifiers and more.

The app provides real-time status updates for all connected LG devices with just one voice command. Users can verbally ask the ThinQ app to check the time remaining on the washer machine cycle from the office or adjust the temperature of the air conditioner while driving home without having to stop what they’re doing to look at their phones.

The ThinQ app provides helpful information on product features and functions and alerts the user with suggestions for maintenance and troubleshooting problems. Ask “How does the air purifier auto function work?” or “What does the yellow light on the refrigerator mean?” and receive a prompt reply right in the app. The ThinQ app can not only offer answers for most of the common questions related to product usage, it can also generate a summary of recent usage activity as well.

“Creating a smart home experience that actually makes our customers’ lives measurably more convenient is what drives us daily,” said Alice Ryu, head of LG Home Appliance & Air Solution Company’s smart home business. “With the voice capable mobile app, we have created the ultimate smart home ecosystem that puts convenience first.”