STC selects IFS to improve customer experience
IFS’s leading workforce scheduling solution to improve the efficiency of field service engineers
IFS, the enterprise applications company, announced that STC has selected IFS Service Management to increase process efficiency, improve margins, and facilitate improved customer satisfaction.
To bolster its leading market position and ready the company for future business driven by an increasing need for digitalization, STC launched a comprehensive evaluation process, selecting a service platform to replace legacy business systems while improving operational efficiency. From a short list that included solutions from some of the largest vendors in the world, STC chose IFS for its powerful scalability, intuitive user experience and robust functionality.
“We believe IFS’s enterprise class, innovative solutions represent the best fit for our organizational needs,” said General Manager Enterprise Enablement Jamel Alshahri. “What attracted us to IFS, besides the broad and deep functional capabilities of its software, was its customer-first approach, which is apparent in all engagements we have had with the company to date. IFS is an agile, collaborative and trustworthy partner for STC.”
Stephen Keys, IFS Regional President, APJ MEA, added, “We are honored to be working with STC, a prestigious and most valuable brand in the region. We look forward to a long and successful partnership together, creating value for STC and its customers.”