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Symantec boosts partner support

Aimed at improving its relations with partners, Symantec has launched a three-pronged global strategy focusing on assessment, support and investment.

Aimed at improving its relations with partners, Symantec has launched a three-pronged global strategy focusing on assessment, support and investment.

The three initiatives, launched last month, include a technical specialist and assessments programme, a unified technical support programme, and a three-fold investment in partner infrastructure.

Symantec said the goal of these initiatives was to help make it easier for partners to engage with Symantec as well as be more successful in servicing their customers.

A key part of the strategy is the technical specialist programme, which enables partners to validate their technical skills and product knowledge online. Symantec said the scheme was designed to help “differentiate partner services and ensure partner credibility”.

“Our partners now have round the clock access to the latest information on Symantec’s products and new releases. This is important as Symantec’s stable of software has grown considerably through acquisition and innovation,” said Katie Spurgeon, Middle East channel and alliances manager at Symantec.

Partners can access the scheme through Symantec’s online portal PartnerNet.

Another change made by Symantec is that it has shifted its partner portal to a more robust platform.

The vendor has also unified its technical support for resellers to give them support access 24x7.

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