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DEWA's Rammas chatbot wins BIG Innovation Award

DEWA has won an award from Business Intelligence Group for innovation in its AI chatbot

Al Tayer said that the award is global recognition of DEWA's efforts in developing the work ecosystem.
Al Tayer said that the award is global recognition of DEWA's efforts in developing the work ecosystem.

Dubai Electricity and Water Authority (DEWA) has been awarded a ‘BIG Innovation Award’ for its Rammas services chatbot.

The awards are presented by US-based awards company Business Intelligence Group (BIG), to recognize organisations, products and people that are bringing new ideas to life.

The Rammas chatbot is available through multiple channels to provide support to DEWA customers and partners. The service was launched in 2017, and upgraded in 2018.

Today it provides services to DEWA’s customers, contractors, consultants, suppliers and government organisations as well as job seekers, scholarship students, and student training programme participants.

The system has also been upgraded, and integrated with the utility’s SAP system to facilitate transactions such as bill enquiry and payment, tracking application status, new connection requests by contractors and consultants, job enquiries, and job applications.

HE Saeed Mohammed Al Tayer, MD & CEO of DEWA said: “DEWA’s programmes and initiatives are guided by the vision of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to upgrade government services to the highest levels. We launched the Rammas service to implement ambitious national strategies and plans within our framework to achieve the objectives of the UAE Centennial 2071.

“This also supports the UAE Artificial Intelligence Strategy to create a productive, creative, and innovative environment, through the investment and application of AI technologies and tools. We aim to reshape the future of utilities around the world by supporting innovation and making it a cornerstone for continuous improvement. This will enhance DEWA’s competitiveness, keep pace with the Fourth Industrial Revolution, and take advantage of disruptive technologies such as AI, drones, 3D printing, blockchain technology, and the Internet of Things (IoT) among others.”