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Kuwait International Airport selects Microsoft Azure

Airport will use data analytics in the cloud to improve customer service and passenger handling

The DCGA is using applications in Microsoft Azure cloud for analytics to improve processes at Kuwait International Airport.
The DCGA is using applications in Microsoft Azure cloud for analytics to improve processes at Kuwait International Airport.

Kuwait's Directorate General of Civil Aviation (DGCA) has adopted Microsoft Azure cloud solutions to improve operations at Kuwait International Airport.

The airport will use Microsoft Azure cloud applications to collect and analyse data from different systems, and use it for actionable business intelligence and data visualizations. Managers will have access to business analytics dashboards, with real-time data from across the airport,  which will help staff to manage resources, streamline operations and increase efficiency.

Kuwait International Airport handles 13.7 million passengers per year, and is developing new facilities and capabilities to cater for 25 million passengers per year. To address growth targets DCGA decided to partner with Microsoft.

"The Government of Kuwait wants to better address issues that many international airports face: high traffic, long lines, and inefficient gate assignments," explains Mohammad Al-Mutairi, IT Operations Manager of the Directorate General of Civil Aviation.

"Kuwait's Aviation sector has undergone an orbit shift and has played a vital role in development of the economy. By implementing the latest Microsoft technology, the Kuwait International Airport will further enhance its servicing competences and drive transformation in the industry."

"Our employees are now empowered with the insights they need to make the best decisions possible, as quickly as possible," Al-Mutairi added. "Our mission is to give the right people everything they need to know ‘right now,' to take the right action at Kuwait International Airport. The way Power BI brings together information in Azure Data Warehouse into one insightful, visually engaging experience - is better than anything manual methods could ever do."

Microsoft and DGCA have enjoyed a partnership for over two years to drive digital transformation in the aviation sector of the country. In 2016, the latter migrated 3,000 field workers to Microsoft Office 365, as well as implemented Microsoft Teams to improve collaboration, productivity and communication with and among field workers. In the near future, DGCA also plans to automate much of the decision-making process by using Azure Machine Learning, which will help amplify human ingenuity and reduce the risk of any possible errors.

"Every improvement in the airport's operation is an important milestone in the directorate's modernization. We're optimizing our airport's operations, which elevates our position compared to other airports, and that attracts more business. Microsoft cloud technology is helping to lift us to a higher level in the aviation industry," said Al-Mutairi.

"DGCA is one of the impressive examples of our customers that are truly leveraging technology to transform their operations and improve the services they provide," said Charles Nahas, General Manager, Microsoft Kuwait. "It is exciting to see how they are adopting the latest technologies and tools to drive change. In particular, the DGCA recognized the power of data as a strategic asset and leveraging the cloud to make more powerful and intelligent decisions.  We are proud to support the Digital Transformation journey of DGCA and we stand forth to support the Government of Kuwait in such crucial efforts."

"Microsoft appreciates the partnership with the government of Kuwait represented by the Central Agency for Information and Technology (CAIT) that allowed us to provide these digital transformation technologies to the government entities in country and the DGCA in specific," added Nahas.