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Dubai government entities on track for paperless goal

Six entities have cut use of paper by 57% since launch of Dubai Paperless Strategy last year

Dubai government entities on track for paperless goal
The achievements of phase one mean that the overall goal of paperless government is closer than ever, says Dr Aisha.

Six Dubai government entities have cut paper usage by 57%, in the first phase of Dubai's efforts eliminate paperwork from government by 2021.

The six entities - Dubai Police, DEWA, RTA, Department of Economic Development, Dubai Land Department and Department of Tourism and Commerce Marketing - are all part of the first phase of the paperless initiative, which is led by Smart Dubai.

The entities have exceeded the milestone target of 50% reduction, achieving an average 57% reduction, or savings of 37 million pieces of paper.

Her Excellency Dr Aisha Bint Butti Bin Bishr, Director General of Smart Dubai, said: "We could not have accomplished this tremendous success without our partners across the participating government entities. I take this opportunity to express my gratitude for their efforts during this first phase of implementing the Dubai Paperless Strategy, where we are thankful to have witnessed savings of up to 60% - surpassing the 50% target we had set for 2018 - in less than a year from the Strategy's launch in February."

"The full digital transformation and elimination of paper transactions by 2021 is now closer than ever. The results we've achieved so far demonstrate that the transition towards a paperless government will reflect positively on the government services offered to people in Dubai, improving their lives in the process. This, in turn, brings us even closer to achieving our objective of making Dubai the happiest and smartest city in the world," Dr Aisha added.

"We are delighted to be announcing this accomplishment right as we usher in a new phase of government operations - one that is rooted in Dubai's principles of governance, as well as the annual action plan outlined in the Fifty-Year Charter. Dubai's digital transformation and investment in advanced futuristic infrastructure is a common trait shared by all clauses within the Charter, as evidenced in the virtual free zone," Dr Aisha concluded, adding that the Dubai Paperless Strategy is an enabler for these ambitious strategic projects.

HE Wesam Lootah, CEO of the Smart Dubai Government Establishment (SDG), said: "Our main objective from implementing the Dubai Paperless Strategy is to ensure customer happiness, improve the Government's efficiency, enhance Dubai's international competitiveness, and drive Dubai towards becoming one of the leading sustainable cities of the world."

"What Smart Dubai is accomplishing today with its partners is a world first," H.E. Lootah asserted. "The smart transformation we aspire for the city cannot be achieved if only part of the city's transactions are processed digitally, while paper is still being wasted for transactions of other services. The entire experience must be fully digital and presented to the user as an integrated experience, which will save each resident of Dubai 40 hours a year,  which would otherwise be spent traveling between service centres processing various paperwork."

"The Dubai Paperless Strategy was designed along three key pillars, namely, Technology, whereby digital planforms and solutions will be utilized to ensure paper-free government transactions and procedures; Legislation, where the necessary legislative changes are made to regulate paperless transactions across all entities; and giving birth to a Paper-Free Culture, which seeks to overcome cultural barriers of individuals and institutions to promote paperless transactions and procedures," H.E. Lootah concluded.

Smart Dubai is working to transfer 100% of the Dubai Government's applicable internal transactions and public services to digital platforms by 12/12/2021.

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