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Emirates Hub Monitor helps reduce flight delays

In-house developed application co-ordinates operations to ensure flights leave on time

Emirates has developed an inhouse application to co-ordinate operational teams in turning around flights.
Emirates has developed an inhouse application to co-ordinate operational teams in turning around flights.

Emirates airline has developed a new application to reduce delays in aircraft turnaround times.

The Hub Monitor application, which was developed in house by Emirates, integrates data from a number of different systems to give an accurate picture of the readiness of each aircraft. With 255 Emirates flights departing from Dubai per day, the system helps to co-ordinate efforts, raise early alarms for any issues and reduces delays.

Hub Monitor is being used by Emirates' operational staff in Dubai to share and monitor real time information on the various activities that are carried out to prepare an aircraft for departure. Through its monitoring and proactive alerting system, the application helps avoid delays and improve on-time performance ultimately leading to a better passenger experience.

Adel Al Redha, Emirates Executive Vice President and Chief Operations Officer said: "The Hub Monitor application is a unique and innovative tool developed in line with our vision to continuously re-examine our processes and introduce smart and more efficient means to improve our operations resulting in better passenger experience. Our Operations team in coordination with IT have led the development of the hub monitoring system in a record time of five months, building on an existing solution that was already developed by Emirates Engineering. The team examining the various functions of Hub Monitor in real time are working to roll out further modules and the next module will be implemented later this month."

With Hub Monitor, cross-functional teams from departments including Engineering, Network Control, Airport Services, Flight Operations, and dnata Operations keep track of the turnaround activities on a real time basis. The application also triggers alerts to operational staff when there is a delay or deviation to any above or below wing activity against a pre-set Precision Timing Schedule (PTS). These pre-emptive alerts allow Emirates' teams to identify and resolve the root cause of any potential delays. In fact, Hub Monitor has already demonstrated its potential, versatility and scalability and has been chosen as the platform for some of Emirates' key internal initiatives on disruption and fulfilment.

Hub Monitor integrates data coming in from a number of internal platforms and real-time aircraft downlinks. It then provides the consolidated data through a single view interface to relevant internal stakeholders. Hub Monitor is also mobile enabled, meaning staff deployed on the aircraft, ramp and in other remote areas can also easily access the information.

The application provides information on all Emirates' aircraft in Dubai, allowing teams the ability to proactively recalibrate and plan their activities to minimise the impact of any unavoidable or unforeseen delays. Initial results since the application was deployed in August indicate that Hub Monitor has the potential to bring about a significant delay reduction at Emirates' Dubai hub every year.

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