Dubai Police Introduces Sign-Language Emergency Service
Dubai Police and Avaya have launched a service to allow sign language on 999 calls
Dubai Police is introducing a video-calling solution that will enable people with special needs to make emergency calls and communicate with the 999 command centre using sign language, it announced at GITEX Technology Week. The solution, developed with Avaya, connects the caller with the nearest police patrol, which in turn can communicate with the command centre at the same time.
Dubai Police has already launched an SMS system that enables people with special needs to communicate with emergency services. The new service, which will be launched soon, enhances the speed and quality response to all citizens by linking directly with police cars and other emergency services instantly. All communications are also fully recorded and encrypted, protecting citizens' privacy.
"Dubai Police works in line with the Government's efforts to empower and integrate people of determination and provide them with a better quality of life," says Brigadier Kamel Butti Al Suwaidi, Director of the General Department of Operations at Dubai Police. The new service will "help us provide higher-quality emergency support to people of determination and respond to their calls in a swift manner," he adds.
The multi-party-video-enabled solution also helps overcome the limitations of radio frequency currently used by patrol cars by leveraging the high-speed GSM network. The service saves "999" agents' time that would otherwise be spent liaising between field officers and citizens and frees them to receive and act upon more calls.
"Avaya is proud to have developed with Dubai Police the first and best communication services in the Arab world that enable people of determination to make video calls and use sign language in emergency scenarios," says Nidal Abou Ltaif, President of Avaya International.