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Dolphin Group deploys Epicor ERP

Manufacturer selects Epicor ERP to unify business units and improve decision making

Dolphin Group selected Epicor ERP to unify business processes across its operations and provide better insight into processes.
Dolphin Group selected Epicor ERP to unify business processes across its operations and provide better insight into processes.

Dolphin Group, as implemented the global enterprise resource planning (ERP) solution, Epicor ERP.

The UAE company, which manufactures high performance industrial and automotive thermal products has deployed Epicor ERP across the company's seven business units and eleven facilities in the UAE.

The unified solution will break down silos and facilitate visibility and transparency across departments, enabling greater efficiency of staff and better and faster business decision-making.

The project includes the roll out of modules such as planning and scheduling, production management, service management, warehouse management, and manufacturing execution system (MES), which have enabled the operations team to implement industry best practices. This has resulted in lower material waste and improved product quality and on time delivery (OTD). These operational improvements are expected to allow the company to add new product lines, expand operations, and grow revenue streams.

Arshid Zab, IT manager at Dolphin Group said that there were three main reasons for selecting Epicor solutions: "Close to 90% of our product offering is built-to-order which means that our ability to deliver the highest quality product to our customers, on time, every time, hinges on having best-in-class manufacturing processes. As such, our number one priority was to find a vendor that offered an industry-specific solution with a strong track record of success in the region. This is what really sets Epicor apart from most other vendors. Epicor ERP offers a rich feature set and robust out-of-the-box functionality, to meet the unique requirements of discrete manufacturers like us.

"The second reason we selected Epicor ERP was the dynamic reporting capabilities. Users across departments can easily generate real-time, customized, granular dashboards and reports that give them an accurate view of business health and aid in forecasting and decision making. The third factor was the outstanding sales support and in-house professional services we received from Epicor. Based on previous, less than ideal, experiences with partners, it was essential that the vendor we chose was easy to work with throughout the entire engagement, from pre-sales to implementation to after-sales support."

Arshid continued, "One of the hardest parts of any change initiative, particularly one that involves technology, is getting people to buy in. However, once our employees experienced the ease of use of Epicor ERP and saw the value in terms of data accuracy, efficiency, and most importantly customer satisfaction, it was an easy sell! With Epicor ERP serving as the backbone of our business, I am confident that we will be able to stay true to our core values of adaptability, continuous improvement, entrepreneurship and teamwork, and execute on our ambitious growth strategy."

"Spurred on by the growing proportion of millennials entering the workforce, it is only a matter of time before B2B buyers will demand the same levels of personalization and ease of use that they have come to expect from retailers, hospitality, and service providers. Dolphin Group is a great example of how regional small-to-medium size enterprises can use an ERP solution to not only modernize their operations but also to gain a competitive advantage by being able to offer their customers a ‘consumer-like' buying experience," said Andy Coussins, senior vice president and head of sales, international region at Epicor Software.