Home / Etisalat launches ‘Talking Bill’ service for the visually-impaired

Etisalat launches ‘Talking Bill’ service for the visually-impaired

Automated call reads out details of monthly bill in in English or Arabic

Etisalat launches ‘Talking Bill’ service for the visually-impaired
‘Talking Bill’ service will be available to both Etisalat mobile and fixed line customers.

Etisalat has launched a free ‘Talking Bill’ service that enables visually-impaired customers access bill summary details of their account.

Customers can subscribe to the service at no extra cost by dialling 101 or visiting any of Etisalat’s retail stores. Upon successful activation, customers will get from the following month onwards an automated call from Etisalat to explain the summary bill details of their account in English or Arabic.

The ‘Talking Bill’ will state charges such as total amount due, previous balance, local and international calls, texts, data, international roaming, and VAT, among others. It also has an option to repeat the billing information for the customer.

Khaled Elkhouly, chief consumer officer, Etisalat, said: “It is Etisalat’s long-term commitment and responsibility to bring advanced technologies to the many communities that we serve in the UAE. At Etisalat, we work towards social integration, equal opportunities and care for all individuals.

“In line with the UAE’s vision to make the country disabled-friendly, we are proud to introduce this initiative to support people of determination. Initiatives such as ‘Talking Bill’ reveal how technology can help remove access barriers and empower visually-challenged people.”

‘Talking Bill’ will apply to both mobile and fixed line services.

Follow us to get the most comprehensive technology news in UAE delivered fresh from our social media accounts on Facebook, Twitter, Youtube, and listen to our Weekly Podcast. Click here to sign up for our weekly newsletter on curated technology news in the Middle East and Worldwide.

REGISTER NOW | Webinar Event | Security you can bank on – Safeguarding the Middle East’s financial sector

Presented in partnership with security and network specialist Cybereason, the second in the three part webinar series will bring together a panel of experts to discuss how banks and financial institutions are evolving their service offering while simultaneously staying one step ahead of the cyber criminals who seek to bring their operations crashing to the ground.

CHANNEL AWARD 2018