Etisalat launches ‘Talking Bill’ service for the visually-impaired
Automated call reads out details of monthly bill in in English or Arabic
Etisalat has launched a free ‘Talking Bill’ service that enables visually-impaired customers access bill summary details of their account.
Customers can subscribe to the service at no extra cost by dialling 101 or visiting any of Etisalat’s retail stores. Upon successful activation, customers will get from the following month onwards an automated call from Etisalat to explain the summary bill details of their account in English or Arabic.
The ‘Talking Bill’ will state charges such as total amount due, previous balance, local and international calls, texts, data, international roaming, and VAT, among others. It also has an option to repeat the billing information for the customer.
Khaled Elkhouly, chief consumer officer, Etisalat, said: “It is Etisalat’s long-term commitment and responsibility to bring advanced technologies to the many communities that we serve in the UAE. At Etisalat, we work towards social integration, equal opportunities and care for all individuals.
“In line with the UAE’s vision to make the country disabled-friendly, we are proud to introduce this initiative to support people of determination. Initiatives such as ‘Talking Bill’ reveal how technology can help remove access barriers and empower visually-challenged people.”
‘Talking Bill’ will apply to both mobile and fixed line services.