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Smart Dubai begins work on Dubai Paperless Strategy

First phase will see six government entities go paperless by end of the year

Smart Dubai begins work on Dubai Paperless Strategy
Six government entities will participate in phase one of the Dubai Paperless Strategy.

Smart Dubai has begun implementation of the first phase of the Dubai Paperless Strategy.

The strategy, which was announced earlier this year is intended to switch all government transactions, internal and external, to digital, to save money, time and resources.

The initiative was launched by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Dubai Executive Council, to ensure Dubai's full transition towards smart government, as envisioned by H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai.

The first phase of implementing the Dubai Paperless Strategy will see Smart Dubai work with six government entities, namely: Dubai Police, Roads and Transport Authority (RTA), Dubai Electricity and Water Authority (DEWA), Dubai Land Department, Dubai's Department of Economic Development (DED), and the Department of Tourism and Commerce Marketing (DTCM).

Each entity has formed a special task force to work closely with Smart Dubai to implement the strategy. The first phase is due for completion by the end of this year.

Her Excellency Dr Aisha bint Butti bin Bishr, Director General of the Smart Dubai Office (SDO), said: "The Dubai Paperless Strategy constitutes a significant leap forward in Dubai's quest to transition into a world-leading smart city, embodying the vision and directives of our wise leadership to embrace advanced technologies and harness them to conduct integrated and paper-free operations at government entities, where employees are encouraged to develop plans and strategies for community development, as well as to promote happiness.

"We divided the implementation of the Dubai Paperless Strategy into several phases in an effort to optimise its activities and seamlessly achieve the entirety of its objectives," Dr Aisha added. "Each phase will see us cooperate with a group of influential government bodies. For the first phase, we are collaborating with six prominent entities that offer essential services for citizens and residents, while the second and third phases will bring us together with dozens more government agencies in 2019, with the final objective being to establish a fully-fledged smart, paperless government by 2021."

The Dubai Paperless Strategy includes focus on technology to ensure government entities can deliver paper-free transactions and procedures; legislation to ensure that paperless transactions have the necessary legal status, and culture to promote the move away from paper among all government employees and institutions.

Several technical changes will be gradually rolled out to implement the Strategy. These include increasing automation in government institutions, and tending to both external (customer) needs and internal (administrative and operational) needs, which, going forward, would be conducted through digital IDs, signatures and certificates, as well as secure data available via dedicated platforms. Changes also include legislative adjustments, regulating physical presence at the courts, and the legal requirement to produce paper documents to guarantee the credibility of the transaction.

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