Dell launches Customer Solution Centre in Dubai
Hub aims to foster innovation and drive transformation for customers
Dell Technologies has launched its first Customer Solution Centre in the region in Dubai, a technology hub where the company’s experts can collaborate with customers to explore, test and prove IT solutions and share best practices.
In addition, the Customer Solution Centre global network enables remote connectivity, which offers the ability to engage customers from any location. Similarly, the facility provides customers with access to the whole portfolio of Dell Technologies’ solutions and ensures customers receive appropriate expertise and resources.
Mohammed Amin, senior vice president, Middle East, Turkey and Africa at Dell EMC termed it critical that companies leverage the latest technologies to navigate the fourth industrial revolution. “With this in mind, the Dell Technologies Customer Solution Centre is designed to serve as a thriving technology hub that bolsters the position of the Middle East, Turkey and Africa region at the forefront of transformation. Through the Customer Solution Centre, our central goal is to share our vision of technology and provide organisations in the META region with holistic, dynamic and collaborative tools and resources necessary to power their digital future and ultimately, play a defining role in building an innovation-led economy that drives business success and human progress.”
According to recent research by Dell EMC designed to provide insight into the state of IT Transformation, 81% of respondents agree that if they do not embrace IT Transformation, their organisation will no longer be competitive in their markets. In addition, 88% of respondents say that their organisation is under pressure to deliver new products and services at an increasing rate. Outlining the business benefits and positive impact of digital transformation, the survey stated that transformed organisations are 2.5x more likely to believe they are in a strong position to compete and succeed in their markets over the next few years.
In line with this, the Customer Solution Centre seeks to support UAE’s strategy of developing a knowledge-based economy in line with Vision 2021.