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Jacky’s Business Solutions, SoftBank Robotics partner

Solution provider becomes first reseller of the vendor’s humanoid robot Pepper

Jacky’s Business Solutions, SoftBank Robotics partner
Panjabi says having Pepper as part of the portfolio will help the company to meet the evolving needs of the various customer-facing companies.

Jacky's Business Solutions LLC has been appointed as the first value-added reseller (VAR) for SoftBank Robotics Europe in the UAE for its humanoid robot, Pepper.

Jacky's Business Solutions said the new addition to its range of visitor management solutions (VMS) solutions will enhance its wide range of customer service solutions already marketed to enterprises in the government, banking, telecoms and healthcare sectors.

"We have always tried to be ahead of the game and adding robotics to our range of visitor management solutions portfolio was a natural progression, given the fact that we live in one of the most innovative regions where the demand for smart solutions and artificial intelligence (AI) is growing day by day," said Ashish Panjabi, COO at Jacky's Business Solutions.

Panjabi added that: "We have been offering visitor management solutions for close to two decades including queueing systems, happiness meters, digital signage and queue tracking analytic software, so having Pepper on our portfolio will help us meet the evolving needs of the various customer-facing companies."

Nicolas Boudot, vice president, EMEA Business and Marketing at SoftBank Robotics Europe, said that: "SoftBank Robotics Europe is pleased to collaborate with Jacky's to make our Pepper robot available for companies in the UAE looking to provide new services to their clients."

Boudot added that Pepper has proven to be the best interface to assist in welcoming, informing, recommending, managing appointments and queuing or even getting feedbacks from customers in hundreds of public places in Europe. "We have chosen Jacky's as a key partner to offer complementary digitalisation solutions in this strategic region for SoftBank Robotics business development," he said.

Pepper is the first humanoid robot created to interact with humans.

According to SoftBank, he is well equipped with features and a high-level interface for proactively communicating with those around him, using the latest advances in voice and face recognition.

To support the relationship, Jacky's stated that it will invest in expanding its team of software and support engineers to include programmers who can code Pepper to suit the diverse applications across industries and departments in the UAE and broader Middle East.

The solution provider said it will also be stocking some of the common parts for Pepper that may need to be replaced. In addition, Jacky's will be looking to expand its network of reseller partners to include those with existing software and hardware resources.

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