TRA opens Coverage Centre to monitor mobile services
Coverage Centre will monitor network quality and connection in real time
The UAE Telecommunications Regulatory Authority (TRA) has launched a new coverage centre to monitor mobile connectivity across the country.
The Coverage Centre will take data from remote testing equipment to ensure consistent coverage and quality of service with 24-7 insight into service status.
HE Hamad Obaid Al Mansoori, Director General of TRA, said that the coverage service a proactive initiative to ensure the happiness of telecoms users.
Previously coverage testing has only been conducted once a year, and reported once per year. Now the coverage centre will be monitoring coverage and any issues with coverage in real time.
Testing is carried out in the field by new mobile test devices, which are carried in test vehicles or portable back pack for testing in pedestrianized areas such as malls. The data is then collected at the coverage centre, where the TRA can spot issues as they develop and notify the operator to rectify them.
The TRA has also deployed a fleet of drones for testing of coverage in remote areas.
The new flexibility will means that alongside planned testing carried out to a schedule, the TRA can conduct ad hoc testing in areas where there are coverage issues. The public will be able to report problems via social media. The TRA will also be able to retest areas once issues have been dealt with, to ensure that operators have properly addressed problems.
The TRA said that regular testing will improve competition between the two operators and help the UAE to exceed international benchmarks for quality of service and connectivity.
HE Hamad Obaid Al Mansoori, Director General of TRA, said: "The launch of a coverage center is part of a series of important initiatives launched by the TRA in order to achieve the ultimate goal of any government action, which is to delight the customers. The UAE is one of the leading countries in the field of telecommunications as the mobile networks in the country of the finest networks compared to developed countries. Mobile coverage is available throughout the country, including developing and interior areas, and even good results in these surveys are not the end of the road. We see it as an incentive to move forward and to maintain the excellent level we have. In addition, strive to reach higher levels and provide excellent telecommunications services to citizens and residents of the UAE."
Eng. Mohammed Al Saadi, Manager Telecom Networks Operations said: "The TRA has identified a number of keys international standards that assess the quality of the services of the licensees, the most important of which are the quality standards of voice services, data services that include mobile phone coverage, call completion rate, The success rate of creating mobile calls, the rate of call interruption, as well as the quality of voice in mobile networks, to ensure that the service is available."