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Avaya completes Spoken Communications acquisition

Avaya finalises buy out of AI contact centre specialist Spoken

Chirico: The acquisition of Spoken Communications will give Avaya customer and partners access to cloud solutions and AI.
Chirico: The acquisition of Spoken Communications will give Avaya customer and partners access to cloud solutions and AI.

Avaya has announced that the completion of its acquisition of contact-centre-as-a-service specialist Spoken Communications.

Avaya is believed to have used cash on hand for the deal, although details of the terms were not disclosed.

Spoken utilizes conversational artificial intelligence in contact centre and customer experience management solutions.

Avaya said the acquisition will accelerate the company's growth in cloud-based solutions, and will make it easier for customers and partners to do business with Avaya. The deal will also build Avaya's expertise in big data, machine learning and AI.

"This acquisition is the latest example of how Avaya is now moving at cloud speed and investing for the future to provide our customers and partners with the innovative cloud solutions they need. We welcome the members of the Spoken team to the Avaya family, and look forward to building great success together," said Jim Chirico, President and CEO of Avaya.