Accenture supports ADCB overhaul its IT infrastructure
UAE-based bank replaces separate systems running financial operations with single core banking solution
Abu Dhabi Commercial Bank (ADCB) has completed a total revamp of the core technology running its bank’s day-to-day operations, with the support of professional services company Accenture.
The UAE-based bank has replaced the separate systems running its retail banking, corporate banking, Islamic banking and trade finance operations with a single core banking solution. The new simplified and merged solution also involved significant changes to more than 130 applications connected to the core system, making it the most complex technology transformation in ADCB’s history. The project took two years to complete, with the new system going live in September 2017.
Accenture managed the entire program, from developing the strategy for its implementation to monitoring the execution, and also trained ADCB’s staff to provide services to customers with the new system. The changes affected nearly 3,000 ADCB employees, whose training prepared them to serve customers when the project went live.
The creation of a dedicated transformation team, with commitment from more than 350 key banking staff, was critical to successful completion of the project.
“Our experience delivering core banking transformation programs around the world played a key role in our work with ADCB, helping position them to reduce risks, improve services and increase efficiencies to drive sustainable growth,” said Amr El Saadani, a managing director at Accenture who leads its Financial Services practice in the Middle East and Turkey. “We are very happy to have been a part of the bank’s transformational journey.”
ADCB’s decision to launch this complex project was driven by its ambition to be ready for a digital future and leverage the flexibility of the state-of-the-art technology available today to bring more agility to its operations and deliver innovative products to customers.