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Smart Dubai holds workshop for SHAPE happiness tool

Smart Happiness Project Evaluation tool will help organisations gauge happiness impact of projects

Smart Dubai holds workshop for SHAPE happiness tool
The workshop introduced the SHAPE tool to help public and private sector organisations to measure the happiness impact of their projects.

Smart Dubai has held a workshop to introduce the Smart Happiness Project Evaluation Tool (SHAPE).

SHAPE was developed in collaboration with Professor Jan-Emmanuel De Neve of the University of Oxford, to help public and private sector organisations to assess the impact of their projects in creating long-term happiness.

The workshop examined the tool's objectives and functions, and how it can be used to extract information and insights into projects.

It also looked at various approaches to upgrading and improving projects to ensure maximum longevity and impact for long-term happiness in a smart Dubai, while avoiding a focus on short-term gains in happiness.

The tool also assesses projects on a number of factors which can impact happiness and the success of happiness initiatives. One such variable is adaptation, whereby the tool estimates the speed and extent to which people get used to new projects or improvements to existing ones. Another parameter, moreover, is the challenges of social comparisons, where people's happiness is dependent on comparing themselves with others.

HE Aisha Bint Butti Bin Bishr, Director General of the Smart Dubai Office (SDO), said: "Smart Dubai has a vested interest in developing the tools necessary to ensure the best possible customer service across the Emirate of Dubai. With that in mind, we are building integrated systems to continuously upgrade our smart services, which are addressed to the residents and visitors of the emirate.

"The Smart Happiness Project Evaluation Tool (SHAPE) fosters strong collaboration between Smart Dubai and its partners, which, ultimately, serves to achieve the Smart Dubai 2021 Strategy and establish Dubai as the smartest and happiest city on earth," Dr Aisha added.

The delegation included representatives from Dubai's Department of Economic Development (DED), Dubai Tourism and Commerce Marketing (DTCM), Dubai Municipality, Dubai Culture & Arts Authority, the Roads and Transport Authority (RTA), Dubai Police, the Department of Electricity and Water Authority (DEWA), and Etisalat.

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