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Dubai call centres close on Thursday

Department of Finance coordinates initiative to encourage alternative service channels

Dubai call centres close on Thursday
Dubai promotes the ‘Day without Service Centres' initiative.

Dubai is set to close all of its service centres on Thursday 26 October as a way of encouraging residents to use smart channels.

Tomorrow will see more than 100 service centres for 32 government agencies close for the day, after His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and Ruler of Dubai approved the initiative.

On Thursday, during the ‘Day without Service Centres' initiative, service counters will not accept payment transactions which can be completed by alternate channels.

However exceptions will be made for the elderly and disabled, and service centre staff will be on hand to explain alternative channels and how to use them.

Abdulla Abdulrahman, director of Municipality Centers Department, said: "As part of the initiative, Dubai Municipality will be involved in more than 350 government services by about 15 government and private entities, and 150 service counters will be closed at the four joint service centers across the Emirate of Dubai such as the Hatta Center, Al Twar Center, Al Manara Center, and Al Kifaf Center. This initiative comes within the vital role played by the Municipality as a service provider."

The initiative will be held annually and will expanded across a number of days, a statement said.

Related: Day without Service Centres set for next week

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