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Bosch extends Avaya partnership with $60m deal

Avaya Private Cloud Services will provide communications solutions to 160,000 Bosch employees worldwide

Nidal Abou-Ltaif, president, Avaya International.
Nidal Abou-Ltaif, president, Avaya International.

Avaya is supporting Bosch's digital transformation strategy by expanding its current partnership with a worldwide, five-year, and $60m agreement.

The five-year deal builds on Avaya's existing relationship with Bosch, which is part of the group's "Next Generation Workplace" project, which is designed to build a connected and mobile workforce. Through Avaya's APCS solution, Bosch can reduce total cost of ownership (TCO) for the provision of voice services by as much as 20%.

Avaya will offer a range of private cloud-based voice, contact centre and collaboration services, enabling Bosch's IT department to roll out stand solutions across the entire global workforce.

Klaus Hüftle, senior VP, Bosch GmbH, said: "We have made a major commitment to drive agility by investing in our IT infrastructure. Accordingly, we need trusted partners that can help us deliver on our vision of the "Next Generation Workplace" and deliver the required levels of quality and service to our associates.

"Avaya's proven ability to deliver to demanding deadlines, deep knowledge of our business needs and the technical expertise to execute flawlessly makes them a natural choice to be one of those trusted partners. They are helping us to create a global standard solution that will be made available to Bosch's 440+ subsidiaries and regional companies."

Nidal Abou-Ltaif, president, Avaya International, added: ""This new agreement reflects the confidence and trust that Bosch has built up in Avaya, our capability to deliver on this scale of project, and our ability to create innovative solutions that go beyond our own product space."

The contract with Avaya will also enable Bosch to deliver future innovation, through the introduction of Avaya Breeze applications and Avaya Oceana customer experience solutions.