Digital agenda will save clients AED 900m per year: ADSIC
Abu Dhabi government has digitised the most used service documents at 14 out of 40 government entities
As it races to digitise its services and documents, the Abu Dhabi government will save customers 6.7 million customer visits and AED 900 million in expenses, according to statistics revealed by Abu Dhabi Systems and Information Centre (ADSIC) at GITEX Technology Week 2017.
We have digitised 9 types of documents, including family books, passports, rental deeds, medical tests, water and electricity, and trade licenses, across government entities that have joined the ‘Whole of Government' initiative," says Mansoor al Marzouqi, strategy and planning manager at ADSIC.
"This will reduce 80,000 government employee working days, around 6.7 million customer visits saving AED 900 million on customers, in terms of travelling, fuel consumption, parking fines and fees," he adds.
The Whole of Government initiative looks to digitise documents and processes across all government entities in Abu Dhabi, reducing the need for customers to produce paper-versions of documents when requesting their services. "So far we have covered 14 out of 40 government entities and hope to cover all. Wherever there are documents that we can digitise, we will," he adds.
ADSIC is using the week-long event to educate stakeholders and highlight its achievements in the digital transformation journey of the Abu Dhabi government. "What used to be the normal way of operating, as a traditional government, was as paper-based independent government services. Now we've embarked on shared ICT and network infrastructures, contact centres and portals. Under the smart government initiative we've expanded the nature of service provision to encompass any and all smart devices, under an app called AD Services," says Marzouqi.
AD services offers 25 transactional services from health, education, land department, tourism, food control, waste management on an application that can be downloaded on any smartphone.