Honeywell: Smart technology a key driver of e-commerce
YouGov’s study identified automation technologies and artificial intelligence as critical for the future of the retail industry in the UAE.
A new study conducted by YouGov in collaboration with Honeywell has revealed that both automation technologies and artificial intelligence are crucial for the future of the retail industry in the UAE.
YouGov's research noted that 83% of retailers believed e-commerce will continue to bring enhancements to the overall shopping experience. Additionally, the study found that 38% of UAE respondents believed warehouse automation will have a dramatic impact on the future of the industry. Another 36% believed this to be the same case with artificial intelligence.
Edmond Mikhael, general manager, Honeywell Safety and Productivity Solutions (SPS) in the Middle East, Turkey and Africa (META) commented: "The study shows that new technology is changing the retail sector within the UAE in a positive way.
He added: "Automated warehouses and artificial intelligence are improving productivity and it is clear that more retailers in the UAE are witnessing the benefits. It is evident that there are still barriers to technology adoption and we believe that more needs to be done in educating retailers on the potential benefits technology can bring to their retail operations."
Additional findings from the YouGov survey showed that 75% of retailers believe customers expect to receive online deliveries by the next day, while 72% believe customers will pay extra for a more rapid delivery.
Projections from Frost & Sullivan highlight that the e-commerce sector will reach $10bn in 2018, a sharp rise from the $2.5bn reported in 2014.