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Dallah Pharma enhances business processes with Focus 8

Focus 8 has helped Dallah Pharma streamline processes and workflows with a single integrated system, reducing redundant data entry and processes.

Farookh Khurshid, finance manager, Dallah Pharma.
Farookh Khurshid, finance manager, Dallah Pharma.
Focus 8 has helped Dallah Pharma streamline processes and workflows with a single integrated system, reducing redundant data entry and processes.
Focus 8 has helped Dallah Pharma streamline processes and workflows with a single integrated system, reducing redundant data entry and processes.
Dallah Healthcare Group plays a leading role in the manufacturing and distribution of herbal medicines through Dallah Pharma.
Dallah Healthcare Group plays a leading role in the manufacturing and distribution of herbal medicines through Dallah Pharma.

Dallah Healthcare Group is as a specialized company in the provision and operation of healthcare programs and utilities, and has grown to become a leader in supporting societies. DHC's investments include hospitals, the production of medical supplies, and the operation of healthcare facilities.

Dallah Healthcare Group plays a leading role in the manufacturing and distribution of herbal medicines through Dallah Pharma, which was established in 1987 as the wholesale distributor of pharmaceutical, herbal and cosmetic products. The company distributes these products to retail pharmacies, health and beauty stores, hospitals, and governmental agencies.

With the vision to become the best professional pharmaceutical partner to market high quality natural and pharmaceutical products and to be the choice for customers, distributors and suppliers in Saudi Arabia and the Middle East, Dallah Pharma felt the need to deploy the latest technologies to achieve this. The company was looking for solutions with complete functions that could bridge the gap between business processes and people. To streamline its operations and for business scalability, Dallah Pharma was looking to deploy an ERP solution that would aid its future growth plans.

"Our major objective behind deploying a next-generation ERP was to achieve actual business process automation, managing important tasks on a daily basis across the organization and freeing up staff to focus their efforts on more critical initiatives, which require personal attention and to achieve operational efficiency," said Farookh Khurshid, finance manager, Dallah Pharma.

"As a company, Focus Softnet has a vision of innovation and that is visible in its next-generation ERP solution - Focus 8. After evaluating solutions from different vendors, we chose Focus 8, as the solution was able to address all our business needs perfectly. Focus 8 is not only cost-effective and easy-to-use but is also scalable and customizable. We were convinced after seeing a demonstration by the Focus team on what Focus 8 could do for our business. The adaptability and flexibility of the solution was a major selling point for us apart from the local support we received from the Focus team," Mr. Khurshid added.


Focus 8 is a new generation ERP that fully integrates with a comprehensive business intelligence tool and provides real-time, multi-dimensional posting of transactions which result in real-time reports. Built on Microsoft technologies - Windows Presentation Foundation and Windows Communication Foundation - Focus 8 offers businesses superior features, greater flexibility and scalability.

Dallah Pharma deployed the finance, inventory, fixed asset and payroll modules of Focus 8 and the implementation went live in July 2016. The implementation was smooth and Dallah Pharma did not face any downtime. Focus 8 now offers the company 24x7 accessibility through its smart device interface, while keeping the total cost of ownership low. The solution allows Dallah Pharma to synchronize offline sites, add users and adopt greater functionality as its business grows, while offering built-in support for multiple languages and multicurrency transactions, when Dallah Pharma seamlessly completes business with its partners across the globe.

"Prior to implementing Focus 8, each of our branches and warehouses were considered separate units and it took our team a lot of time and efforts to compile data from the branches to get a consolidated view of sales and inventory. Focus 8 offers us centralized reporting and we get real-time reports on our stock and inventory and this helps us to plan our stocks and production better," Mr. Khurshid explained.

Focus 8 has helped Dallah Pharma streamline processes and workflows with a single integrated system, reducing redundant data entry and processes. The solution now shares information across the department, establishes uniform processes that are based on recognized best business practices, and improves workflow and efficiency.

Focus 8 has helped the company improve its customer satisfaction based on improved on-time delivery, increased quality, shortened delivery times, and reduced inventory costs. This has resulted in better planning, tracking and forecasting of requirements for the company and in-turn faster collections based on better visibility into accounts and less billing and delivery errors.

The solution also helped the company in decreasing vendor pricing by taking advantage of quantity breaks and tracking vendor performance, tracking actual costs of activities, performing activity-based costing, and providing a consolidated picture of sales, inventory and receivables.

Dallah Pharma is now confident that with Focus 8 they will not only have the visibility and accuracy of their inventory but a more efficient financial system that will save them time and help them use their human resource in a more efficient manner. They are looking forward to using Focus 8 to its fullest capacity and in turn streamlining their operations for a more productive business model.

"Focus 8 has enhanced our business processes with faster access to data and more accurate results. We now get real-time reports from our warehouse, and branches. We have improved inside visibility through key dashboard reports and better control on costs and budgetary controls. Focus 8 has given us the power and tools to see our business in a new way, which in turn has helped us improve our operations and productivity while helping us plan, visualize and accelerate our company's growth and manage day to day activities.  

"We are happy with Focus 8 as it has made our business processes simple, helped us with our forecasting and procurement and made it is easier for us to get real-time data for faster decision making," Mr. Khurshid explained.

"The Dallah Pharma Group is a prestigious customer for Focus Softnet. With Focus 8, they have been able to facilitate data sharing across all their locations as well as from their headquarters.

Focus Softnet is proud to be a part of their successful journey and are confident Focus 8 will act as a catalyst in their growth and success. Focus Softnet creates value for customers like Dallah Pharma, by focusing on application development and ongoing support for producing benefits while reducing cost," S.M.Hussain, vice president of Focus Softnet concluded.