Infoblox signs Exclusive Networks as Authorised Support Centre partner
Exclusive Networks trained and certified a number of technical specialists across the Middle East
Infoblox has signed a partnership agreement with Exclusive Networks, enabling the value-added distributor to act as an Infoblox Authorised Support Centre (ASC) in the Middle East.
To become an ASC, Exclusive Networks has had to train and certify a number of technical specialists across the Middle East
Under the partnership, Exclusive Networks will offer 24x7 telephone and email support, technology health checks, and a range of hardware replacement options, as well as an engineer on site in various locations across the Middle East.
The team of certified engineers can both new and existing installations of Infoblox customers, working closely with the vendor's sales team to enhance the end-user experience. The company will not compete with their resellers but will work closely with partners to help them ‘white label' services and fill any gaps in their own service offerings.
Nathan Clements, managing director at Exclusive Networks said: "By opening an Infoblox Support Centre, we can get closer to the partner base and provide more attractive value-added services in addition to the current professional services and training packages offered. Our aim is always to fill the gaps in our partner's services portfolio so they are able to offer a full services solution to their end users."
Alexander Foroozandé, channel director, MEA at Infoblox, concluded: "We are very excited to partner with a regional powerhouse offering superior localised support. The Exclusive Networks and Infoblox partnership has entered a new phase and partners and customers will experience the benefits including improved call handling efficiencies, reduced communication delays, and accelerated time to resolution."