Organisations must adopt intelligent automation; research
Highly automated companies are 6 times more likely to experience revenue growth according to ServiceNow
ServiceNow has revealed that the majority of organisations have introduced advanced automaton in the workplace, but by 2018 it will be required more broadly to handle heavy work volumes.
The survey, ‘Today's State of Work: At the Breaking Point', indicated that adding machines to everyday work drives revenue growth, creates new job opportunities and connects employees back to the work they want to do.
"In a world of smarter homes, cars and commerce, the workplace has been a holdout-but not for long," said Dave Wright, chief strategy officer, ServiceNow. "The shift to greater automation is coming now to transform everyday work."
The survey found that by 2018, 48% of companies said they will need greater automation to handle the volume of tasks being generated and by 2020, 86% will hit that breaking point. Interestingly, 78% said that data from mobile devices and the Internet of Things will heavily contribute to the overload.
From the survey, intelligent automation is seen a positive, as 94% agree that it could increase productivity, as artificial intelligence or machine learning could enhance decision making and improve the speed and accuracy of business processes. Plus, 54% have already began using intelligent automation and 87% plan to investigate or use intelligent automation moving forward.
The survey found that IT support is the best at business process efficiency, whilst HR was named the department "most in need of a reboot."
ServiceNow discovered that the more automation utilised the financial growth will be higher, for instance highly automated companies are 6x more likely to experience revenue growth of more than 15% versus companies with low automation.