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Western Union’s bot transfers money through Facebook Messenger

Service allows tracking cash delivery via the messenger app

A plug in on Messenger facilitates transfer of funds from bank accounts or cash at retail agents.
A plug in on Messenger facilitates transfer of funds from bank accounts or cash at retail agents.

Western Union and Facebook are collaborating to simplify global money transfer.

Last week, the two companies announced the Western Union Money Transfer bot for Messenger, a plug in that facilitates the transfer and collection of funds from bank accounts or cash at retail agent locations.

Currently only available in the USA, global agent locations can be searched for within the app, along with real-time transfer tracking and customer support on any device using Messenger. The service leverages free messaging across borders. Customers also have the option to interact with a social care agent or to use the bot without talking to an agent. This integrated servicing is conducted through a seamless transition between smart bot artificial intelligence and social care handover.

The sender can send the money to a bank account or the receiver can pick the money in cash personally. Once users send the money, it can be tracked to see if the intended receiver picked it up, via Facebook messenger.

With the search function, users can find the five closest WU locations, alongside real exchange rates and any associated fees.

The service is set to roll out globally in the near future, Western Union says.