Enterprise mobile apps lag behind; research
The survey discovered that the primary barriers to mobile initiatives are resources related
Gartner has highlighted that more than a quarter of enterprises have not built, customised or virtualised any mobile apps in the last 12 months.
According to the research, organisations that have undertaken mobile app development have deployed an average of eight mobile apps to date. Furthermore, 2.6 mobile apps are currently being developed and 6.2 mobile apps are planned for the next 12 months but are not yet in development.
The nature of app development is also changing as Gartner reveals that 52% of respondents have begun investigating, exploring or piloting the use of bots, chatbots or virtual assistants in mobile development. Gartner refers to these as postapp technologies and states application leaders will need to include them in their mobile app strategies.
Adrian Leow, research director at Gartner, said that enterprises are responding slowly to increasing demand for mobile apps. "Many IT teams will have significant backlogs of application work that need completing, which increases the risk of lines of business going around IT to get what they want sooner.
"Development teams need to rethink their priorities and span of control over mobile app development or risk further erosion of IT budgets and the perceived value of IT development."
The primary barrier to mobile initiatives lies with the lack of funds, worker hours and skills gap. Cost concerns are pervasive in IT organisations so this is not surprising, but barriers include a lack of business benefits and ROI justification; however, a lack of understanding of customer needs may contribute to this.
"Application leaders must turn around this trend of stagnating budgeted spend on mobile app development, as employees increasingly have the autonomy to choose the devices, apps and even the processes with which to complete a task," added Leow. "This will place an increasing amount of pressure on IT to develop a larger variety of mobile apps in shorter time frames."
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