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UAE office workers want mobile services, says Avaya

YouGov survey shows employees want more access to mobile email and data to do their jobs

UAE office workers want mobile services, says Avaya
Employees want more than basic connectivity, says Dias.

UAE office workers favour mobile collaboration and communications solutions, but nearly two-thirds don't get the tools they think they need, according to research commissioned by Avaya.

The YouGov survey of over500 employees in the UAE, found that 55% wanted independent access to calling and data packages, and half want mobile e-mail access.

More than one in five said they didn't have access to the right tools, and 59% of UAE employees were using collaboration tools such as WhatsApp or WeChat groups without approval from their IT departments.

Mobile packages and mobile access to e-mails were the most in demand services among employees. Forty-four percent of respondents, said that their ideal technology environment would build communication and collaboration abilities into existing enterprise applications, such as a click-to-call facility in e-mail, or being able to join conference calls through their calendars.

"Digital transformation's key objective is speed and agility to an enterprise's culture. This is a new perception of technology adoption; how to facilitate highly mobile, dynamic teams to collaborate with each other virtually and still deliver a closed meeting-room experience," says Savio Tovar Diaz, director of Sales Engineering at Avaya, Asia, MEA & Turkey.

"Very often the collaboration and communication capabilities of employees are limited to basic connectivity solutions. At Avaya, our vision is to bring not only people together, but the applications and things with context to collaborate. In the new world, although people-to-people communications are predominant, machine-to-machine communications is rapidly growing. We therefore strive to bring people, applications and things together with the right information at the right time in the right context, helping employees to improve efficiency and quickly address critical business challenges."

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