Smart Link, Avaya invest in KSA skills development
Smart Link Contact Centres will add 600 agent seats and enhance training for women
Smart Link Contact Centres and Avaya have jointly announced the completion of an expansion project for its contact centre in Saudi Arabia.
The expansion will create employment opportunities for Saudi citizens by adding 600 extra seats. The company is deploying solutions from Avaya to meet the demand from public sector organisations to engage effectively with citizens in time for Vision 2030.
Smart Link delivers solutions and services to more than 50 organisations in the Kingdom, and the expansion of its operations will enable the government to increase the deployment of digital services.
Smart Link is also committed to recruiting and training of Saudi females, as 70% of its workforce are women.
Eng. Safwan Al Khatib, senior vice president of Al Khaleej Group and managing director of Smart Link said: "At Smart Link, we aim to support the vision of the government by providing the latest communication solutions to connect government and private organizations to their customers. This offering is elevated by building strategic alliances with leading companies in this industry.
"Leveraging our strategic partnership with Avaya, we have further expanded to meet the growing communication needs of our government customers, raising the citizen experience in Saudi Arabia to new heights. The addition of 600 new agent seats will significantly contribute to raising customer services to the highest international quality standards."
Nidal Abou-Ltaif, president, Avaya International, added: "Smart Link has a unique competitive advantage with Al Khaleej Training and Education, which supports them in contributing significantly to Vision 2030. With the hiring of women in the workforce, the company is committed to training and developing the Kingdom's talent.
"With digital transformation being key to achieving Saudi Vision 2030 and companies increasingly aligning themselves to this vision, we see a role for us in making this strategy a reality."