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CRA warns consumers oversharing leads to fraudulent activity

The Communications Regulatory Authority notes increase in number of complaints regarding scam calls

CRA warns consumers oversharing leads to fraudulent activity
The authority has advised consumers to reconfirm such requests by contacting their service provider before sharing.

The Communications Regulatory Authority (CRA) has urged consumers to be cautious and to avoid sharing personal information with unknown callers to prevent fraudulent activity.

The CRA reported an increase in the number of complaints regarding scam calls through apps, such as WhatsApp and Viber, from callers claiming to be from their service provider requesting personal details, including QID number, bank account number and passwords.

The authority has advised consumers to reconfirm such requests by contacting their service provider before sharing. The CRA is working with the two licensed service providers to take measures to better protect the privacy of Qatari residents by reducing the number of unsolicited and illegitimate calls.

Amel Salem Al-Hanawi, Consumer Affairs Department manager, said: "Service providers are working to provide solutions for scam calls, we encourage consumers if they have received scam calls to report it to their service provider."

The CRA has launched a number of initiatives to improve consumer experience, inclding a new interactive complaints management system to make it more convenient for consumers to lodge and monitor complaints.

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