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Dubai Police unifies non-emergency contact with Avaya

Single toll-free number offers one point of contact for non-emergency voice and social media interactions

Dubai Police unifies non-emergency contact with Avaya
Ramzi Touma, Account Manager, Avaya. Captain Adil Saleh Al-Ali, Dubai Police. Mohammed Areff, Vice President, Middle East, Africa, Turkey, Avaya. Major Engineer Obaid Salem Bin. Ghelaita, Dubai Police. Chadi Karouta, Sales Director, Connect IT.

Dubai Police has unified all its non-emergency numbers under one toll-free number – 901- after completing a communications project with Avaya.

With the project, Dubai Police now offers a single point of contact for voice and social media interactions. Along with channel partner Connect IT, Avaya has upgraded the force to the latest Avaya Aura communications platform.

Members of the public will be able to contact Dubai Police using the 901 toll-free number, and also communicate with workers on social media platforms, speeding up response times and allowing police officers to receive information more efficiently, the company said.

Using Avaya Aura, the project will unify all Dubai Police branches, and deliver voice, video, data, and web communications applications and services to officers and other employees, whether they are office-based or patrolling the streets. The new communications system will provide Dubai Police staff with the ability to conference, share and view video, as well as use other collaboration tools.

“This communications upgrade will allow us to serve the public better and make Dubai a safer, happier environment. By combining non-emergency services under the 901 number, residents and visitors will be able to contact Dubai Police more easily, and by adding social media support, we can speed up response times and make services even more accessible,” said Major Engineer Obaid Salem Bin Ghelaita of Dubai Police.

Mohammed Areff, vice president, Middle East, Africa, Turkey, Avaya said, “Dubai has repeatedly shown the way that Government can drive an innovation agenda. Departments such as Dubai Police have consistently been at the forefront of adopting advanced technologies with a view to improving their own service capabilities. This customer experience transformation project will provide new governance models for a modern, digital world, and we are proud to work with them in realizing this vision.”

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