Gemalto to issue instant EMV card solutions to Al Rajhi Bank
The self-service kiosks represents the bank's strategy to move towards the digital age
Gemalto has announced it is supplying Saudi Arabia's Al Rajhi Bank with its instant card issuance solutions for the bank's self-service kiosks.
The technology enables secure replacement of EMV payment cards to be printed on the spot, providing customers the speed and convenience of immediate card renewal.
The self-service kiosks represents the bank's strategy to move towards the digital age, as well as build on its long-standing use of Gemalto's instant card issuance solution. Customers simply enter their existing card into a reader inside the kiosk, and input their PIN to authenticate themselves. A One Time Password (OTP) is automatically sent by SMS to facilitate double authentication and ensure all necessary security standards are met.
"The extension of the solution to kiosks is part of our on-going plan to transform branches for the digital age of banking and give our customers advanced services and a seamless experience," said Saleh Alzumaie, general manager retail banking group for Al Rajhi Bank. "Instant card renewal is now accessible on a 24/7 basis through self-service kiosks, and our staff are being freed from repetitive tasks to better engage and support clients. We've seen a 30% card issuance increase since the kiosks were deployed."
"Our partnership with Al Rajhi Bank stretches back many years, and this new initiative further strengthens its position as a pioneer in payment means and automation," said Eric Claudel, president Middle East and Africa at Gemalto. "This is the first deployment of our instant issuance technology in self-service kiosks in Saudi Arabia and, since its introduction in January, the number of cards being produced this way has increased threefold."
The kiosks are being deployed outside existing branch locations to provide round-the-clock availability, with the potential to extend into new sites such as shopping malls at a later stage.