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Smart Dubai hosts Happiness Meter workshop

Session held to brief private sector on how they can use the Happiness Meter and database

Private sector organisations will be able to participate in the Happiness Meter to measure standards in their own organisations.
Private sector organisations will be able to participate in the Happiness Meter to measure standards in their own organisations.

Smart Dubai Government Establishment (SDG) has held a workshop for the private sector to brief them on the Happiness Meter and systems integration to participate with the initiative.

The workshop, which was held in collaboration with Dubai Department of Economic Development's (DED) and its Dubai Service Excellence Scheme (DSES), covered the Happiness Meter, interfaces for private sector organisations to connect to the central database for the meter, and how users can work with the database.

The Happiness Meter was unveiled by HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, in October 2014 with the goal of making Dubai the world's happiest city. It is a metric to interactively measure the happiness of residents, visitors and tourists in the emirate on a daily basis. Subsequently developed by SDG and implemented under the supervision of Smart Dubai Office, the Happiness Meter is being deployed in customer service centres, websites, and other touchpoints with the aim of assessing happiness levels as part of the Happiness Agenda approved by HH Sheikh Mohammed. It has received more than two million votes and registered an overall happiness and satisfaction rate of 89% in May 2016.

The Happiness Meter is being extended to the private sector, to create a metric for private sector organisations to help them identify areas for service improvements and to drive best practices in productivity and efficiency. The Happiness Meter has been added as a criterion for the annual DSES Awards.

HE Dr. Aisha said: "Happiness has been at the heart of Smart Dubai's work from the very first day. Our vision at SDO is to make Dubai the world's happiest city by employing smart technology. We believe that happiness can be achieved and measured and that we can harness our city's resources to positively impact people's happiness in a tangible and lasting way by using tools such as the Happiness Meter. Connecting the systems of private sector entities with the central database of the Happiness Meter will give us data to help revise and constantly improve our smart transformation approach to achieve our goal of enhancing Dubai's happiness rate to 95% by 2021."

HE Wesam Lootah, CEO of SDG, said: "The Happiness Meter, which has been adopted by 55 government and private entities so far, is a tool for assessing positivity and happiness in the Emirate of Dubai. Activating the Happiness Meter service is a step towards the building of a distinguished smart city where the elements of sustainable well-being are available for its citizens, residents and vibrant business sector."

"The Happiness Meter is a technological innovation that helps increase efficiency and enhance the experiences of Dubai's people in line with the vision of establishing the world's happiest city. It is a positive step towards fulfilling the wise leadership's directives for all government and private policies as well as programmes and services to ensure the satisfaction and happiness of those interacting with the city," he added.

"The Happiness Meter is a significant enabler for the DSES, which in itself aims to ensure shopping in Dubai a pleasant experience. The goals and the vision for the Happiness Meter will encourage member retailers in DSES to elevate their services and their pursuit of excellence to newer heights," said Shaikha Ahmed Al Bishri, Director of the DED's Business Excellence Department.