Zurich International Life deploys high performance scanners
Implemented by Kodak Alaris, the deployment helps fuel Zurich’s efforts in automation and digitisation.
Zurich International Life recently completed the deployment of 10 Kodak i3400 scanners from Kodak Alaris. Part of the company's efforts towards automation and digitisation, the new scanners are designed to deliver minimised downtime and consistent through output.
It is estimated that the scanners will help reduce 80% of the Zurich International Life's overall workload.
Commenting on the deployment, Ramesh Ramakrishnan, head of IT, Middle East at Zurich International Life, shared: "Fifteen years back there was no integration between technology & business. But all that has changed. Technology is not just seen as a business enabler, but as a business driver. CIOs now report into CFOs. The intent is to be more agile & cater to growing demands of business so that the business is able to generate more revenue.
"The model which Zurich International Life operates in this region is primarily through banks and independent financial advisors/ brokers. So when we have strategic relationships with key banks like Citibank and HSBC, the demands are pretty high. We have to be on our toes, racing against time. Automation in this industry is a game-changer and can be a huge competitive advantage, especially as customers' demand faster service. Scanners are an integral part of this automation process."
In addition to the deployment of the scanners, Kodak Alaris will be deliver its service through Field Engineers (FEs), who are tasked in keeping operations running efficiently. These engineers will provide over-the-phone support, remote management, as well as on-site call, should the need arise. The company has also achieved the ISO 9001:2008 certification
"The service standards at Kodak Alaris are very high. When we buy something and it sustains for a long period of time, we ultimately spend less effort & time on it. Our experience using Kodak Alaris scanners has been great! The scanners do everything that is expected," comments Ramakrishnan.
He adds: "They are very durable and have great brand value. We've never had any issues and hardly spend any time on it. Once you install the system and implement the solution, its ON and that's it."