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Gartner explores mobile device adoption in workplace

Findings from its survey show that mobile device adoption has yet to fully mature within the work environment.

Mikako Kitagawa, principal research analyst at Gartner.
Mikako Kitagawa, principal research analyst at Gartner.

Market intelligence firm Gartner has unveiled findings from its 2016 Gartner Personal Technologies Study, which focused on mobile device adoption in the workplace.

The study found that despite almost 80% of workers surveyed receiving a corporate-issued device, the majority still rely on desktop PCs to oversee day-to-day operations.

Running from June to August 2016, the survey collated responses from 9,582 individuals from across the UK, US and Australia.

Additional figures from the study found that 36% of workers received laptops, which included convertible laptops. This figure is projected to increase substantially in the next three years as Gartner analysts expect employees to receive convertible laptops.

Combined with desktops and traditional laptops, it is projected that 75% of workers will have at least one PC-type device within mature markets.

By comparison, only 23% of employees surveyed receive corporate-issued smartphones.

Mikako Kitagawa, principal research analyst at Gartner, said: "The low adoption of corporate-issued mobile devices underlines the fact that large numbers of personally owned mobile devices are used in the workplace. In fact, more than half of employees who used smartphones at work rely solely on their personally owned smartphones."

Similarly, the number of personally owned tablets also lags behind smartphones, with 21% of employees reporting to use tablets.

"In the era of mobility, it comes as something of a surprise that corporate usage of smartphones and tablets is not as high as PCs, even when the use of personally owned devices is taken into account," explained Kitagawa.

"While it's true that the cost of providing mobile devices can quickly escalate, proper usage of mobile devices can increase productivity, which can easily justify the extra costs.

"When employees are provided with corporate-issued devices, they are generally happy with the devices that they receive. Less than 20% of respondents said they were dissatisfied with their employer-provided devices. The satisfaction level is higher with tablets and smartphones compared with desktop and laptops."