DVCOM touts call centre solutions
Specialist VAD pushes innovative XCALLY solutions
Specialist value-added distributor (VAD) DVCOM Technology, has unveiled together with its vendor partner XCALLY an innovative omnichannel solution for call centres at GITEX Technology Week 2016.
The solution provides a multi-channel user experience for voice, web chat, e-mail, sms, fax and social channels through standard APIs.
Renjan George, managing director, DVCOM Technology, said: "We are delighted to be launching this offering to channel partners and customer during GITEX 2016."
Diego Gosmar, managing director, XCALLY, adds that: "We are proud to announce the partnership with DVCOM Technology. The involvement of a highly qualified distributor as DVCOM represents an important step to provide the best support to our actual and future customers throughout the Arabian Peninsula countries."
DVCOM is also showcasing the newly released version of Queuemetrics and Wombat Dialer.
According to Renjan, QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centres based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics."
"We are extremely proud to release this brand new version of QueueMetrics at GITEX 2016, said Lorenzo Emilitri, founder, Loway. "Our intention is to show you how you can run a modern and full featured call centre-based on open technology."