Saudi Arabia airports in automation drive: MoI
Saudi Arabia’s Jeddah airport will try to shed its recently acquired reputation as the most difficult to land at by using technology to improve passenger experience.
Saudi Arabia’s Jeddah airport will try to shed its recently acquired reputation as the most difficult to land at by using technology to improve passenger experience, according to a spokesperson of the country’s Ministry of Interior.
“The Ministry of Interior is working on the faster processing of passenger information to minimise the time spent at queue points and work done by staff. The goal of the initiatives is passenger facilitation,” says Mohammad Aseeri, spokesperson of the National Information Centre (NIC) at the Ministry of Interior (MoI).
Jeddah’s airport was recently ranked a leader on the list of airports with room for improvement, according to Sleeping at Airports, which ranks airports for passenger’s experience.
Aseeri mentioned that most of the delays were caused because of inefficient procedures or, “delays related to the processing of information from working class labour.”
The NIC is working on a range of initiatives due to be unveiled soon, including one with SITA, as well as with the passport departments and official crossing control points to make sure that passenger and flight information are made available before a flight arrives, says Aseeri. “We are trying to make sure that even the data entry after is automated, so that the length of time passengers queue for immigration is minimised, and they are free to go on their business in as little time as possible after they land.”