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Avaya shines the spotlight on AI at show

AVAYA is highlighting real-world use cases for AI technology at GITEX Technology Week.

Avaya shines the spotlight on AI at show
The Middle East apparently set to lead in AI adoption at GITEX 2016.

AVAYA is highlighting at GITEX Technology Week 2016 real-world use cases for AI technology, demonstrating how it is helping businesses in the region to deploy cutting-edge solutions to transform their customer service offerings and enhance customer satisfaction.

Visitors to the Avaya stand will be able to experience AI first-hand, with Avaya showcasing a virtual banking assistant that combines analytics, automation and facial recognition to deliver a highly personalised experience that changes the rules for customer interaction.

Avaya’s R&D team is developing a self-learning “chatbot” solution, capable of holding intelligent conversations with customers, answer queries and resolve customer service issues. By leveraging self-learning AI technologies to model customer language and dialogue interactions, the solution is designed to predict customer preferences and proactively resolve problems.

With a predominantly young, tech-savvy population and some of the highest smartphone penetration rates in the world, the Middle East is at the forefront of the customer experience transformation.

 According to the International Data Corporation (IDC), the global market for machine learning applications will reach $40 billion by 2020, as developers look to add AI features to apps. Customer service is a key priority for businesses in the region, with 83% of UAE respondents in an Avaya/BT study saying they would buy more from organisations that make it easier to do business with them.

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