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Mashreq to adopt Apple’s Siri for voice-enabled payments

Customers will be able to use Siri to make UAE transfers of up to AED500

Mashreq to adopt Apple’s Siri for voice-enabled payments
The bank has advised that first-time users will be require the latest iOS 10 update and to then register for voice banking services.

The UAE's financial institution, Mashreq, has become the first bank in the region to embed Apple's Siri in its mobile banking app for voice-powered payments.

The mobile banking feature enables customers to transfer payments up to AED500 using Siri, and though online and mobile banking continues to be a key focus, Mashreq has added the virtual assistant feature to enhance the banking experience for its customers.

The bank has advised that first-time users will be require the latest iOS 10 update and to then register for voice banking services. Once completed, users will receive a one-time password that will enable them to complete the registration.

To begin transferring payments, users will tell Siri how much they want to transfer and to who, and confirm using either their PIN or Touch ID, to which they will receive a SMS alert once the debit takes place. Users must have a password protected device and transfers are only permitted to UAE accounts.

Aref Al Ramli, head of electronic banking and innovation at Mashreq, said: "The integration empowers customers to make quick and safe payments. The voice empowered payments is always connected, ready and fast.

"We are proud to be the first bank in the UAE to announce this feature. The new addition underlines our continuous efforts to make Mashreq banking experience an even more enhanced and interactive one - and the result is that our customers can now transfer money in much more simpler form."

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