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DEWA reports marked increase in smart adoption

The Dubai-based authority recorded an increase in the use of its smart services during Q2 of 2016.

DEWA reports marked increase in smart adoption
According to DEWA, there was an increase in smart adoption rate reaching 68%, up to a total of 2,492,890 smart transactions.

The Dubai Electricity and Water Authority (DEWA) has reported a substantial increase of in the use of its smart services over the second quarter of 2016. According to DEWA, there was an increase in smart adoption rate reaching 68%, up to a total of 2,492,890 smart transactions.

DEWA has also reported a positive impact on the surrounding environment, its smart services credited in reducing over 8,500 tonnes of carbon dioxide emissions.

Commenting on the development, HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, shared: "DEWA realises its vital role as the exclusive provider of electricity and water in the Emirate. Therefore, DEWA works constantly to develop services that match Dubai's ongoing development and to meet increasing demand."

He added: "DEWA provides its customers with smart, fast, easy-to-use, and integrated services that are available around the clock. Customers are able to activate, or deactivate electricity and water services at the click of a button on DEWA's smart app.

"This reflects DEWA's commitment to use technology to make people happier by increasing the efficiency of its services, and advancing Dubai's global reputation."

Key figures of DEWA's smart application showed that it was installed by over 780,000 users in 2015, and by over 335,000 in 2016. Additionally, while over 3.8 million transactions were conducted over 2015, there has been 2.06 million transactions made in Q2 of 2016, alone.

Recent advances to the app itself include a novel way of displaying available services through a single integrated package. This allows users to access all services and features right from their homepage.

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