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UAE TRA checking for telecoms service quality

Second stage of Taghtia initiative aims to test quality of services across the UAE

UAE TRA checking for telecoms service quality
Taghtia is part of the TRA's efforts to ensure good services and competition in the telecoms market, says Al Mansouri.

The UAE Telecommunications Regulatory Authority (TRA) has begun the second stage of its Taghtia initiative, which aims to proactively assess the quality of telecoms services in the country, particularly underdeveloped areas.

The TRA is conducting a series of surveys to check quality of service against a set of standards which include quality of voice services, quality of data services including coverage, call success rate and call outages.

The initiative is meant to avoid the accumulation of complaints from local subscribers. The move is part of the second phase of the TRA's ‘Taghtia' initiative, which was launched last year. ‘Taghtia' aims to achieve customer satisfaction and happiness via protecting the interests of these subscribers; upgrading the services of the UAE's telecommunications segment and providing quick response actions to breakdowns and other network problems.

HE Hamad Obaid Al Mansoori, Director General of the TRA said that the regulator is committed to protecting the interests of subscribers, and to establishing healthy competition among the two operators in the UAE.

Mohammed Al Saadi, Manager Telecom Networks Operations in TRA, commented: "TRA has already begun the operations of periodic and semi-permanent monitoring to assess the quality of services of communications networks in the UAE, focusing on developing areas."

As part of Taghtia, the TRA has developed new tools for testing networks, including test equipment installed in cars that can then report back to a central control room.

Focused heavily on the country's developing areas, the second phase of ‘Taghtia' will include a wider range of internal and external field surveys designed to assess the services of communications networks in areas like shopping malls, service centres, government offices, convention centres, stadiums, etc. According to the TRA, the second phase looks towards reaching out to local subscribers even before complaints on services are made, which will be done through the conducting of parodic surveys and sending of analytical reports to service providers so that they can immediately address the weaknesses and improve the quality of the services they render. In response, the service providers will issue their proposed action plans to the TRA, covering how they will address the issues along with periodic reports on the level of the coverage for each network in these various areas. These reports will be made available to the public on the TRA website and on various media portals.

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