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LogMeIn unveils novel mobile video support platform

Aptly called Recue Lens, the platform aids customers relay live videos of issues to their respective customer service agents.

LogMeIn unveils novel mobile video support platform
Duignan: "Over the last year we've seen a growing interest in Rescue Lens, with thousands of companies employing it in live customer service environments. The new Rescue Lens standalone offering provides our customers a distinct first-mover advantage."

Communications technology provider LogMeIn has recently launched Rescue Lens, an interactive mobile video support offering.

Based upon LogMeIn's professional remote support product, LogMeIn Rescue, the company's latest offerings enables customers to utilise the cameras on their mobile devices to visually walk customer service agents through an issue.

Joining existing products Rescue and BoldChat, part of the company's customer engagement and support portfolio, the product range is expected to contribute approximately 30% of LogMeIn's total 2016 revenue. It is projected to reach between $330m and $332m in 2016. 

Stephen Duignan, Vice President of Global Marketing at LogMeIn, commented: "Over the last year we've seen a growing interest in Rescue Lens, with thousands of companies employing it in live customer service environments. The new Rescue Lens standalone offering provides our customers a distinct first-mover advantage.

"In today's digitally powered ecosystem, agile support is critical to customer satisfaction. Video support can help resolve issues on first contact, scale up customer satisfaction and lower overall support costs, giving providers a competitive edge."

Rescue Lens' features include smart whiteboard technology, the capability to capture pictures and video, SDK support, as well as seamless integration into ticketing, helpdesk and CRM platforms.

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