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New UAE federal government services portal launched

Khadamati smart portal provides comprehensive database of federal government services

The new smart portal ‘Khadamati’ integrates services of 200 government customer centres, said Buhumaid.
The new smart portal ‘Khadamati’ integrates services of 200 government customer centres, said Buhumaid.

The Emirates Programme for Excellence in Government Services in the Prime Minister's Office has launched a new platform to provide a comprehensive database of federal government services.

The ‘Khadamati', smart portal features all the federal government entities and facilitates the process of entering, modifying and updating the data of their services, in line with the objectives of the Smart Government initiative.

Hessa Buhumaid, Executive Director for Government Services Sector at the Prime Minister's Office, described Khadamati as an integrated system that provides services in a unified framework, incorporating the service systems of federal government entities to achieve the transition to Smart Government, and support the National Agenda and UAE Vision 2021.

As a unified portal, Khadamati offers all the data related to service centres in one place to simplify the tasks of entities providing various services. It also offers instant access to accurate information, and provides statistics and analytical reports for more than 4,000 services of 200 government service centres in 44 federal government entities.

Khadamati includes several key features such as the facility to browse through various services data and information related to customer service centres of government entities. It also facilitates the updating of services automatically which are reflected immediately in the related systems.

The portal also provides studies and analytical reports which are essential to identify best development initiatives, and shape government plans and new services to improve standards of living and achieve the satisfaction and happiness of customers.

Highlighting the new initiative, the Emirates Programme for Excellence in Government Services organised a workshop attended by 100 senior government officials, heads of departments, and managers of the development of services in the federal authorities. The workshop offered training on Khadamati to achieve the optimal use of the system, and raise the level of efficiency of the participants.

His Highness Sheikh Mohammed bin Rashid Al Maktoum launched the Emirates Programme for Excellence in Government Services in March 2011, to achieve higher standards in client services by improving efficiency. The plans include new categories of government service centres, each providing a range of service options for the clients.