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DSG to provide support for smart services to DHA

Dubai Smart Government and Dubai Health Authority sign MoU on support services

DSG to provide support for smart services to DHA
DSG will provide support services for Dubai Health Authority for its shared services.

Dubai Smart Government (DSG) has signed a services agreement with Dubai Health Authority (DHA) to provide technical support for shared services.

DSG will provide support for the package of electronic and smart shared services to DHA and also specifies support levels.

These shared services include the Government Resources Planning Systems (GRPS), Government Information Network (GIN), MyID, ePay, Government Service Bus, Correspondence Tracking System, SMS Dubai, eSurvey, Happiness Meter, eHost, eComplain, eSuggest etc.

The two parties will also hold regular meetings to discuss support levels and performance.

HE Ahmad Bin Humaidan, DSG Director General, said: "This step serves the goal of consolidating the transformation to smart government and proves that we are working as a connected and collaborative government to meet customers' needs and enhance services and policies in line with their requirements. DSG is putting its sophisticated infrastructure and enablers at the disposal of DHA considering that the health sector serves a large section of the society and that maintaining the continuity and efficiency of the shared services used by DHA would bring more satisfaction and happiness to citizens and residents."

Bin Humaidan added: "We are working as per a strategy that has been approved by Dubai Executive Council chaired by His Highness Sheikh Maktoum Bin Mohammed Bin Rashid Al Maktoum, Deputy Ruler of Dubai and First Deputy Chairman of Dubai Executive Council. The strategy conforms with the government's future trends and features seven smart and distinctive strategic initiatives that should be implemented within three years: smart services for bringing happiness to customers, smart shared systems, smart participation, smart adoption, smart enablement of human resources, smart information security, smart data and smart management towards the provision of connected government services in such a manner that focuses on customers and their preferences in line with the smart policies approved by the prudent leadership."

HE Humaid Mohammed Al Qatami, Chairman of the Board and Director General of DHA, said that the agreement would help DHA to meet its goals of providing the best services to the public and to be a leading government entity in utilising technology.

Al Qatami valued DSG's key role and remarkable contribution to the unique transformations of all Dubai departments and entities. He also praised DSG's methodology of work and interest in pushing DHA's efforts to achieve its aspirations for providing high-quality services that conform in terms of standards with those of DSG.

DHA is proud of strengthening its partnership with DSG and appreciates working with it, Al Qatami said, noting that DHA is set to build new partnerships with the relevant competent entities including the private sector and is open to society for the purpose of achieving its objectives of upgrading its services to meet the satisfaction and gain the trust of customers.

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