Apple comes up with workaround for iOS 9 device-freezing
‘Restore from iTunes,’ Cupertino suggests, as slide-to-upgrade process bricks phones, tablets
Apple has advised iPhone users facing frozen handsets during the iOS 9 "Slide to Upgrade" process, to restore their devices through iTunes.
Some media outlets are referring to the scale of the problem as "significant". Others suggest that Apple's workaround amounts to restoring devices to factory settings and losing any data that has not been backed up.
If users do not opt for the workaround, they will have to wait until Apple releases a fix, which means they will be unable to use their phones for an unspecified period of time.
Apple's posting of a workaround suggests the problem is far-reaching, but as far as ITP.net can determine, the Cupertino company has yet to issue a formal apology for the issue.
Apple's suggestion is to "connect your iOS device to a computer that you've previously synced with iTunes [and] make sure iTunes is open", then restore the device. The company's support pages suggest users can perform a backup before the restoration, but multiple media sources insist that if users will only have access to pre-existing backups.
"The setup order is 'passcode' - 'slide to upgrade' - ‘select Wi-Fi' - 'slide to upgrade' at which point no further actions are possible," one user told The Register.
The Register also reported that the issue most commonly occurs when iOS 7 users skip iOS 8 and try to go directly to iOS 9.
"I'm very annoyed because it's wasted half my day," another user in Sydney, Australia told Reuters after trying to resolve the issue at a brick-and-mortar Apple Store. "They pride themselves on being a company that's flawless."