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Etihad Airways deploys SAP SuccessFactors

Move comes as part of broader transformation project to leverage SAP's cloud platforms

Etihad Airways deploys SAP SuccessFactors
Within a week of its launch, the new website received 160,000 visits and 6,000 job applications

Etihad Airways has successfully deployed the cloud-based SAP SuccessFactors solution, as part of a broader technological overhaul of its human resources, finance and procurement and supply management functions.

The UAE national carrier said that the deployment comes as part of a company-wide business transformation program that will benefit from several cloud-based SAP products. The solutions, the airline believes, will enable it to redesign its back-office processes entirely, as well as standardise its systems across its subsidiaries and partner airline, Air Seychelles.

"This deployment reinforces our technology and innovation strategy of connecting Etihad Airways, our partners and ultimately our guests through modern, scalable and sustainable solutions," said Robert Webb, CITO at Etihad Airways.

The first phase of the broader implementation saw the company modernise and simplify its recruitment process by introducing new capabilities through SAP's SuccessFactors.

As a result of the project, a new Etihad Airways careers website, with easy-to-use digital functionalities, has been launched to enrich the candidate recruitment experience. The latest features include a fresh layout, job alerts, and integration with LinkedIn, the professional social network. The site also offers real-time visibility on the status of job applications for candidates, hiring managers and recruiters.

Within a week of its launch, the new website received 160,000 visits and 6,000 job applications, Etihad claimed.

"This cloud-based platform will leverage capabilities within the HR function and across our business to increase efficiency, improve information sharing, and promote better cooperation," said Webb.

Other capabilities that will benefit internal managers include an improved job requisition management process to help track job openings and applicants, new internal and external job posting procedures, standardised job descriptions, and optimised recruitment management and onboarding workflows to attract and engage high-quality candidates. 

"As Etihad Airways crosses the 25,000 employee milestone and witnesses phenomenal growth, we needed to redesign our recruitment processes to benefit us, our HR team and the 250,000 applicants who apply to work at the airline each year," said Mona Walid, vice president of talent acquisition at Etihad Airways.

"SAP SuccessFactors plays a pivotal role in helping us do this. It will change the way we work for the better, help us maximise the potential of our people, while aiding the growth of our international and UAE national talent pool - which alone is expected to reach 6,000 by 2020."

The next phase of the implementation will transform performance management and career development, while offering access to learning and development content across multiple platforms and devices, Etihad said.  

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