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QIC to debut self-service insurance machines

Automated Insurance Machines will enable customers to buy insurance from self-serve terminal

The AIMs will help pave the way for future projects that will work on the self-service format, says Sangal.
The AIMs will help pave the way for future projects that will work on the self-service format, says Sangal.

Qatar Insurance Company (QIC) is set for a regional first, with the deployment of Automated Insurance Machines (AIM), self-service terminals that will allow customers to purchase insurance products without requiring customer support.

OMA Emirates-Solution Gulf will supply AIMs payment terminals and scheme certified payment applications to QIC. As one of the first insurance companies to introduce this AIM, it is expected to increase sales channels and provide quick assistance for insurance purchases.

For smooth operations of the AIM, QIC is dependent on the self-service payment terminals supplied by OMA Emirates installed with scheme certified payment application to empower the customer to purchase insurance using their banking cards (credit/debit). These terminals are equipped with smart card readers and an encrypted PIN Pad, which enable customers to enter the PIN to authenticate the transaction. The terminals connect to the host using standard security protocols to complete the purchase transaction. The solution provided by OMA Emirates not only caters to the seamless function of insurance purchase, but also adheres to the security and technology perquisites as mandated by the payment industry.

"It is an honour to be a part of a pioneering project by QIC in providing its customers with an end-to-end system that will assist insurance purchase from AIMs. We are in total control of their requirements with the precise Encryption PIN devices that are crucial for secured PIN entry when purchasing insurance without support staff. We are certain that this will pave the way for many future projects that will work on the self-service format," said Niranj Sangal, group CEO, OMA Emirates - Solution Gulf.

"QIC continuously deploys resource and capital to develop its digital capabilities and firmly believes it to be an on-going part of the insurance business," said Ali al Fadala, senior deputy group president and CEO of QIC Group.

"We are keen on providing our customers with technology savvy options for insurance purchase. Convenience, speed and safety are aspects that are very important and need to be considered at all times to match the current needs of the insurance market and we look forward to working with OMA Emirates in making this project a huge success."