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Chamber of Commerce gains ISO 20000 - 1:2011 certification

Dubai Chamber of Commerce certifies for IT service level management qualification

Chamber of Commerce gains ISO 20000 - 1:2011 certification
HE Hamad Buamim receiving the ISO 20000 certification.

Dubai Chamber of Commerce and Industry has been awarded the ISO/IEC 20000 -1:2011 certification for IT service level management.

The certification was awarded after assessment by French classification organisation Bureau Veritas.

ISO/IEC 20000-1:2011 certifies an organisation for its effective overall IT service level management standards including reporting, budgeting and accounting for IT services as well as information security, supplier, incident, change and release management.

The standard will contribute to reducing cost through increased productivity, the chamber said.

HE Hamad Buamim, president and CEO, Dubai Chamber, said: "The Certificate endorses the Chamber's commitment to upholding a reliable IT service and infrastructure, enhancing employee satisfaction and performance while boosting its corporate image by offering world-class services based on a proven set of best practices to its internal and external customers.

"This certification is also a recognition of our dedication and hard work and highlights the quality of IT services that we provide to our stakeholders in line with the Dubai Government's directives to offer smart services to all customers while keeping in step with latest technological changes as well as to promote IT Service Management System good practices within the business community in the emirate," he said.

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